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PLAYBOX Privacy Policy

1. Introduction

This privacy policy outlines how PLAYBOX collects and protects any information that you provide when using our website. PLAYBOX is dedicated to ensuring the privacy of our users. By using our website, you agree to the terms of this privacy statement. We may update this policy from time to time by posting the changes on this page. Please check this page periodically to stay informed about any updates. This policy is effective from March 2024. By providing us with your data, you confirm that you are over 13 years of age. NAME is the data controller and responsible for your personal data.

 

Contact Details:

  • Full Name of Legal Entity: PLAYBOX House LTD

  • Email Address: [email protected]

  • Postal Address: PLAYBOX, 38-40 Palace Gardens,
    Enfield EN2 6SN

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Please ensure that the information we hold about you is accurate and up to date. Notify us of any changes by emailing [email protected]

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 2. Data we collect

We collect personal data for various purposes, including compliance with legal obligations, contract fulfilment, legitimate interests, and with your consent. The categories of personal data we may collect include:

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  • Communication Data: Information you provide through various communication channels, such as contact forms, emails, or social media, for communication purposes.

  • Customer Data: Details related to purchases of goods or services, for transactional purposes.

  • Prospect Data: Information provided when requesting information about our products or services, for responding to inquiries, references and interests, other information relevant to customer surveys and/or offers

  • Client Data: Data about our clients to facilitate our services, such as client contact details.

  • User Data: Data about your website usage and interactions, for website operation and security.

  • Technical Data: Information about your device and online activity, for website analytics and security.

  • Mailing List Data: Information for sending email newsletters and updates about our services.

  • Marketing Data: Preferences for receiving marketing communications, for promotional purposes.

  • Public Relations Data: Information about journalists or media professionals for public relations activities.

  • Other Data: Various data provided by you for specific purposes, such as CVs, referee information, emergency contact details, and photographs.

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We collect data directly from you, through forms, emails, or social media interactions. We may also receive data from third parties such as analytics providers, advertising networks, and social media platforms.

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3. How We Use Your Personal Data

We collect this information to understand your needs and provide you with a better service, including but not limited to:

  • Internal record keeping

  • Improving our products and services

  • Sending promotional emails about new products, special offers, or other information we think you may find interesting

  • Contacting you for market research purposes

  • Customising the website according to your interests

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4. Sensitive Data

We do not collect sensitive data, including information about race, ethnicity, beliefs, health, or criminal convictions.

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5. How We Collect Your Personal Data

Your consent is obtained when you provide personal information to complete a booking transaction or when contacting us for booking purposes.

We collect data directly from you or from third parties, such as analytics providers and social media platforms.

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6. Marketing Communications

We may send marketing communications if you have consented to receive them or if you are a customer and have not opted out. You can opt out of marketing communications at any time.

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7. Disclosures of Your Personal Data

We may share your personal data with service providers, advisers, government bodies, and third parties involved in public relations activities.

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8. International Transfers

We ensure appropriate safeguards are in place when transferring data outside the European Economic Area (EEA).

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9. Data Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

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10. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. 

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11. Your Legal Rights

You may choose to restrict the collection or use of your personal information by following these guidelines:

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  • Look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes when filling out forms on our website.

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us at [email protected]

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We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties if you tell us that you wish to receive such information.

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12. Access to Your Information

You may request details of the personal information we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to us at:

 

PLAYBOX, 38-40 Palace Gardens,

Enfield EN2 6SN

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If you believe that any information we are holding about you is incorrect or incomplete, please contact us or the ICO as soon as possible, and we will promptly correct any inaccuracies.

For any inquiries regarding our privacy policy, please contact us at admin @playboxlondon.co.uk

 

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13. Third-Party Services and Links

Our booking system, provided by WIX and credit card data  adhere to PCI-DSS standards to ensure secure transactions.

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Our website may contain links to third-party websites. We are not responsible for their privacy practices.Please exercise caution and review the privacy statement applicable to the linked website.

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14. Cookies

We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

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15. CCTV

We operate CCTV cameras for visitor safety and security. Footage is deleted after 30 days unless legally required or for insurance purposes. CCTV monitoring is conducted for security and training purposes only, with access limited to authorised personnel. Footage will not be disclosed to third parties unless required by law or for insurance purposes.

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16. Changes

We reserve the right to update this privacy notice. Any changes will be reflected on our website.

If you have any questions or concerns regarding our privacy practices, please contact us at:

 

[email protected]

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This privacy policy was last reviewed and updated on 14/03/24 in accordance with GDPR guidelines.

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